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Community Focus
Delta Regional Maternal Child Center Receives National Awards
GREENVILLE, Ms. – Delta Regional Medical Center (DRMC) has been named a National Award winner for healthcare service quality for Exemplary Service Most Improved Obstetrics Care 2007 and Exemplary Service Most Improved Loyalty and Endorsement 2007 by Avatar International Inc., a leader in healthcare research and consulting.
According to Terri Lane, DRMC, director of service excellence, “We are thrilled to have received these awards as they signify patient satisfaction with our maternal child care services and our continued efforts to improve overall patient satisfaction.”
The Exemplary Service Most Improved Obstetrics Care 2007 Exemplary Service Most Improved Loyalty and Endorsement 2007 award is based on the results of the hospital’s 2007 Obstetrics surveys compared to 2006. award is based on significant improvement on the hospitals’ 2007 Obstetrics surveys for loyalty and endorsement compared to 2006. The
According to Tracy Killebrew, director of the maternal child center, “We are proud of the progress we are making in improving patient care and customer service that has earned us national awards.”
Innovative Solutions
Through Evidence Based Intelligent SurveysTM and Innovative SolutionsTM, Avatar International assists hospitals in creating and implementing innovative solutions to address local healthcare needs. With over 25 years of experience in quality improvement and customer service training, Avatar provides a broad spectrum of improvement support to survey clients. Avatar’s leading edge Intelligent SurveysTM help hospitals excel at HCAHPS and service quality, increase market share, enhance community image, decrease the cost of poor service, improve outcomes, and retain high performing staff.
- About AVATAR
Avatar is the premier provider of hospital survey needs in the healthcare industry. Avatar began in 1981 as the Avatar Institute, a non-profit research and training institute. Avatar’s services initially focused on quality and performance improvement, learning organization, customer service, and vision alignment development.
Avatar has served healthcare nationally for over 25 years including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations. Avatar provides the most accurate, comprehensive, customized, and actionable patient surveys in the industry. Avatar is the only survey vendor that constructs a unique survey for each and every patient to measure the precise care and services received.
For more information about Avatar International, call 800-282-8274. For more information about DRMC’s Service Excellence program contact Terri Lane at 662-725-2322.
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